Privacy Policy

Effective Date: 9.17.2026

Sunpal Power Co., Ltd. (SUNPAL ESS, "we," "us," or "our") respects your privacy and is committed to protecting the personal data you share with us through www.sunpaless.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you use our Site, we may collect the following categories of information:

Information you provide directly, such as when you submit a contact form, request a quotation, or download a resource:

  • Company name
  • Contact name
  • Contact email address
  • Mobile number / WhatsApp number
  • Power capacity demands and project requirements
  • Any additional details you choose to share with us

Information collected automatically, such as when you browse the Site:

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent on the Site, and referring website
  • Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide technical proposals or quotations
  • Communicate with you about our products, services, and projects
  • Improve our Site, products, and customer service
  • Analyze Site usage and marketing performance
  • Comply with legal obligations and enforce our Terms of Use

We do not use the information collected through project inquiry forms for purposes unrelated to responding to your request without your consent.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Internal teams responsible for sales, engineering, and customer support who need the information to respond to your inquiry
  • Service providers who assist us with website hosting, email delivery, customer relationship management, or analytics, under confidentiality obligations
  • Logistics and shipping partners, where necessary to fulfill an order you have placed
  • Legal or regulatory authorities, where required by applicable law or to protect our legal rights

4. International Data Transfers

As a global manufacturer, SUNPAL ESS may process and store information in China and other countries where we or our service providers operate. Where required by applicable law, we take appropriate steps to ensure your information receives an adequate level of protection when transferred internationally.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze Site traffic. You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including responding to your inquiry, maintaining business records, and complying with legal, accounting, or reporting requirements.

7. Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal or contractual retention requirements
  • Object to or restrict certain processing of your information
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

This Site is intended for business use by adults representing commercial and industrial organizations. We do not knowingly collect personal information from individuals under the age of 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Policy on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: ess@sunpalpower.com
Mobile / WhatsApp: +86 182 6991 2022
Headquarters: No. 398 Ganquan Road, Shushan District, Hefei City, Anhui Province, China